How to use the Wecan Connect Web Application

Discover the Web Application interface and essential features

SUMMARY

Login to the Web Application

Interface overview

Attach a file to a message

Reply and forward a message

Archive a conversation

 

Login to the Web Application

Access to your login page: https://your-company-name.wecanconnect.ch/ (this is an example)

 

Interface overview

1. Access to the Chats list (current page).
2. Access to the Contacts list.
3. Access to the Circles list.
4. Access to the Rewards counter.
5. Access to Help Center.
6. Access to Wecan Connect settings (admin only).
7. Access to Wecan Suite products.
8. Access to the user menu.
9. List of Contacts Points.
10. ConnectID
11. Compose a new message.
12. Access to Archived conversations.
13. List of Contact Point conversations.
14. Conversation.
15. Message options (reply, forward, details).
16. Writing area.
17. Add attachment.
18. Manage your account.
19. Sign out.

 

Attach a file to a message

You can add one or more attachments such as images or documents to a message. Accepted formats are: JPEG, PNG, PDF, GIF, SVG, HTML.

To add an attachment:

1. Click on a conversation.
2. Click on the paperclip icon at the left of writing area.
3. Select a file on your computer.
4. Optional: write a message.
   
   1. Click on the cross next to a file to delete it.
5. Click on Send.

 

Reply and forward a message

Reply to a message:

1. Click on a conversation.
2. Hover your mouse cursor on a message.
3. Click on the left arrow icon (reply).
4. Write a message.
5. Click on Send.
   
   

Forward a message:

 

1. Click on a conversation.
2. Hover your mouse cursor on a message.
3. Click on the right arrow icon (forward).
4. Click on a conversation to select it.
5. Optional: add a message.
6. Click on Send.

 

Archive a conversation

1. Click on a conversation.
2. Click on the conversation menu situated at the top right of the conversation name.
3. Click on Archive.