What is a Contact Point?

A Contact Point is a unique channel of exchange between a company and its customers.

Contacts Points enable companies to create communication channels that guarantee the continuity of their business. Contacts Points can be accessed by several users simultaneously.

Example:

The Hotel Matterhorn has a Wecan Connect account. These Contact Points are Reception and the Spa. Within Reception, there are users who can write to their guests under the same Reception name.